Service Desk Analyst II in Falls Church, VA at PAE

Date Posted: 12/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/13/2019

Job Description

Supporting the Most Exciting and Meaningful Missions in the World

Service Desk Analyst II

While reporting to the Service Desk Manager, the Service Desk Analyst II provides on-site and remote technical support to PAE employees and program customers for software/hardware incidents and requests.

Responsibilities

  • Support Windows desktop and laptop computers
  • General access and connectivity troubleshooting
  • PC application installation and troubleshooting
  • Basic administration of user accounts and groups
  • Ownership of trouble tickets, working and tracking issues to resolution
  • Record detailed information into Service Desk ticketing system
  • Support for Apple and Android mobile devices
  • PC imaging

Skills, Knowledge & Experience

  • 2-4 years experience in a Help Desk environment
  • Windows operating systems
  • Proficient in Active Directory 
  • Knowledge of network basics 
  • Email clients (Microsoft Outlook)
  • Knowledge of VPN basics
  • Excellent communication, written and verbal is a MUST
  • Excellent customer service skills is a MUST

Education & Certifications

  • College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 4 or more years of experience in a Help Desk environment.
  • IT Certifications (ITIL Foundations, Microsoft, CompTIA, etc.) preferred

Key Competencies

  • Customer Service
  • Planning & organizing
  • Problem Solving
  • Time management

PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster

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